Question 1

What is the fastest way to contact Ethiopian Arabica?

Accepted Answer

WhatsApp is our fastest channel — we typically respond within 1 hour during business hours (Mon–Sat, 8 AM – 6 PM East Africa Time). You can also call us directly or send an email for a response within 24 hours.

Question 2

Can I request samples through the contact form?

Accepted Answer

Yes, you can mention your sample requirements in the contact form. However, for the fastest processing, we recommend using our dedicated sample request form at /request-sample, which captures all the details we need to prepare your sample pack.

Question 3

Do you have a physical office I can visit?

Accepted Answer

Yes. Our office is located in Bole Subcity, around Edinamall Roundabout, Addis Ababa, Ethiopia. Please contact us in advance to schedule a visit so we can ensure our team is available to meet you.

Question 4

What languages does your team speak?

Accepted Answer

Our export team is fluent in English, Arabic, and Amharic. All commercial documentation and correspondence can be provided in English.

Question 5

What are your business hours?

Accepted Answer

We are available Monday through Saturday, 8 AM to 6 PM East Africa Time (EAT / UTC+3). WhatsApp messages sent outside business hours are typically answered first thing the following business day.

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